Privacy Policy


With this charter, the ENERGISME group commits to the protection of the personal data of all its customers and prospects.

In the context of our activities and in compliance with Regulation (EU) 2016/679 of April 27, 2016 concerning the protection of natural persons (GDPR compliance) with regard to the processing of personal data and the free movement of such data, the ENERGISME group commits to ensuring the protection, confidentiality, and security of the personal data of its service users, as well as respecting the privacy of its customers and prospects.

A. Personal Data Collected

The personal data that may be collected are as follows :

Account creation and follow-up: when you create your account, your surname, first name, postal address, e-mail address, logo, data history and connection data are stored in the logs.

Portal login: your login data, web browser and IP address are saved.

Information from third parties: your personal data may have been transmitted to us, with your prior consent, by our partners or via a form on our website

Contact: When you fill in the contact form on the website, we collect your surname, first name, zip code, e-mail address and your message.

Cookies: Cookies collect certain information, such as your IP address, information about the computer used for browsing, the connection mode, the type and version of Internet browser, the operating system and other technical identifiers, as well as the URL address of connections, including the date and time, and the content accessed. You can disable cookies in your browser settings.0.

B. Collect personal data from customers and prospects in a fair and transparent manner

The ENERGISME group uses your personal data in order to :

  1. Give you access and use the portal
  2. Offer you services based on your browsing history and preferences
  3. Verify and authenticate your data
  4. Meeting our legal and regulatory obligations
  5. Optimize portal functionalities
  6. Analyze the volume and history of your use of our services
  7. Fight fraud, misuse, viruses and other malware
When certain information is required to access specific functionalities, this is indicated at the time of data collection.

If you refuse to provide mandatory information, you may not have access to certain services and offers, functionalities or sections on the Portal.

The ENERGISME group keeps the data collected for a period of 5 years from the date of the last access, unless a longer retention period is authorized or imposed by a legal or regulatory provision, or unless you have exercised one of the rights granted to you by law under the conditions set out below.

C. Take the necessary measures to ensure the security of personal data

The ENERGISME group ensures the protection of personal data entrusted to it.

The ENERGISME group implements organizational, software, legal, technical and physical measures to ensure the confidentiality and security of your personal data, so as to prevent damage, deletion or access by unauthorized third parties.

The ENERGISME group implements organizational, software, legal, technical and physical measures to ensure the confidentiality and security of your personal data, so as to prevent damage, deletion or access by unauthorized third parties.

Access to your personal data is strictly limited to employees and agents of the ENERGISME group, authorized by virtue of their functions and bound by an obligation of confidentiality. In addition, the ENERGISME Group makes its employees aware of the need to protect the personal data made available to them in the course of their duties.

The information collected may be communicated to third parties linked to the company by contract for the performance of subcontracted tasks necessary for the management of the platform and data, without your authorization being required. Please note that subcontractors have access to your data and are contractually obliged to use it in accordance with the provisions of the applicable legislation on the protection of personal data.

Apart from the cases set out above, the ENERGISME group undertakes not to sell, rent, transfer or give access to your data to third parties without your prior consent, unless compelled to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defence, etc.).

D. Inform customers and prospects of their rights with regard to personal data

In accordance with the applicable legal and regulatory provisions, in particular law no. 78-17 of January 6, 1978 amended by far° 2018-493 of June 20, 2018 (JO of June 21, 2018) relating to data processing, files and freedoms and European regulation no. 2016/679/EU of April 27, 2016 (applicable from May 25, 2018), you have

  1. a right of access, portability and deletion of data or limitation of processing
  2. the right to rectify any inaccurate, incomplete, ambiguous and/or out-of-date information. In the event of modification of this data, in particular in the event of a change of telephone number, the Customer can make the modifications directly on his customer space or must inform the ENERGISME group by contacting Customer Service.
  3. the right to object, free of charge, to the use of this information by the ENERGISME group for commercial prospecting purposes.
You can exercise the above rights by writing to the ENERGISME group entity that manages your contract, subject to the production of valid proof.

In addition, the right to object may be exercised by e-mail to, subject to the production of proof.

For further information or to make a complaint, please contact us. Commission Nationale de l’Informatique et des Libertés (more information at

Cookies are placed on your computer, cell phone or tablet when you visit the Site.

A Cookie is a piece of information deposited on your browser by the server of the Site you are visiting. Certain parts of the Site may not be functional without the user’s acceptance of cookies.

The information collected in this way will only be used to monitor the volume, type and configuration of traffic using this site, to develop its design and optimization and for other administrative and planning purposes, and more generally to improve the service we offer you.

Unless you agree, this information will not be kept for more than 13 months.

You can disable cookies in your browser settings.

More information on :

The present Charter may change at any time, in particular as a result of the introduction of new services or new technologies, or changes in the legislative and regulatory framework.

Please check this page regularly for any changes.